Carr Fire FEMA

A Disaster Recovery Center (DRC), jointly operated by the State of California’s Office of Emergency Services (Cal OES) and the Federal Emergency Management Agency (FEMA), is open to offer residents affected by the recent wildfires disaster assistance.

The DRC is located at:

Former Kmart

2685 Hilltop Dr.

Redding, CA 96002

Hours of Operation:

Open 9 a.m. to 7 p.m., seven days a week.

Representatives from FEMA, the U.S. Small Business Administration and other state, local and federal agencies will staff the center. Residents living in Shasta County, which was designated under the President’s Aug. 4, 2018 Major Disaster Declaration, now have a place to get their questions answered fact to face.

Before visiting a DRC, survivors are encouraged to register anytime online at DisasterAssistance.gov or by phone at 800-621-3362 or (TTY) 800-462-7585. Applicants who use 711 or Video Relay Service may call 800-621-3362.  The toll-free numbers are open 4 a.m. to 8 p.m. local time, seven days a week.

Survivors should have the following information at hand:

  • Social Security number.
  • Address of the damaged primary residence.
  • Description of the damage.
  • Information about insurance coverage.
  • A current contact telephone number.
  • An address where they can receive mail.
  • Bank account and routing numbers for direct deposit of funds.

Applicants will be asked for the following information:

  • Social Security number
  • Address of the damaged primary residence
  • Description of the damage
  • Information about insurance coverage
  • A current contact telephone number
  • An address where they can receive mail
  • Bank account and routing numbers for direct deposit of fundsDisaster assistance for homeowners and renters may include grants to help pay for:
  • Rental assistance
  • Essential home repairs
  • Uninsured and underinsured personal property losses
  • Other serious disaster-related needs not covered by insurance.Low-interest disaster loans from the U.S. Small Business Administration (SBA) are available for businesses of all sizes (including landlords), private non-profit organizations, homeowners and renters. Disaster loans cover losses not fully compensated by insurance or other recoveries; however, an SBA applicant does not need to wait for insurance settlement.FEMA grants do not have to be repaid. FEMA assistance is nontaxable and will not affect eligibility for Social Security, Medicaid or other federal benefits.Registering with FEMA is required for federal aid, even if a survivor has registered with another disaster-relief organization, such as the American Red Cross.

    Survivors should register even if they have insurance. FEMA cannot duplicate insurance payments, but underinsured applicants may receive help after their claims have been settled. FEMA, SBA, the California Governor’s Office of Emergency Services (Cal OES) and other state and federal agency representatives will also be available to help survivors at local assistance or disaster recovery centers as they open in the affected counties.

    Shasta County is also eligible for the Public Assistance program, which is available to eligible state, local and tribal governments and certain private nonprofit organizations, on a cost-share basis, to fund emergency work and the repair or replacement of disaster-damaged facilities.

    FEMA and Cal OES have been providing essential emergency support to affected communities since the Emergency Declaration on July 28, 2018. For more information, visit www.fema.gov/disaster/4382 and WildfireRecovery.org and follow www.twitter.com/femaregion9, Cal OES www.twitter.com/Cal_OES.

    Fact Sheet

    Understanding Individual Assistance and Public Assistance

    The Federal Emergency Management Agency may provide two types of assistance, following natural disasters with a presidential disaster declaration: Individual Assistance and Public Assistance.

    Individual Assistance is provided by the Federal Emergency Management Agency (FEMA) directly to eligible individuals and families who have sustained losses due to disasters.

  • Homeowners and renters in designated counties who sustained damage to their primary homes, vehicles and personal property as a result of the recent storms may apply for disaster assistance.
  • Disaster assistance may include grants to help pay for temporary housing to include rental and lodging expense, emergency home repairs, uninsured and underinsured personal property losses, and medical, dental and funeral expenses caused by the disaster, along with other serious disaster-related expenses.
  • Public Assistance can reimburse for emergency protective measures, debris removal, and infrastructure repairs or replacement needed due to disaster-related damage.
  • FEMA will provide reimbursement of at least 75 percent of eligible costs, with the state and local governments sharing the remaining 25 percent of costs. Eligible entities include state governments, local governments and certain private nonprofit organizations, such as schools and public utility districts.
  • Although funds are awarded to government entities and certain private nonprofits, the Public Assistance program is intended to benefit everyone — neighborhoods, cities, counties and states. Public Assistance dollars help clean up communities affected by disaster- related debris, repair roads and bridges and put utilities and water systems back in order.
  • Disaster assistance grants are not taxable income and will not affect eligibility for Social Security, Medicaid, medical waiver programs, welfare assistance, Temporary Assistance for Needy Families, food stamps, Supplemental Security Income or Social Security Disability Insurance.
  • Low-interest disaster loans from the Small Business Administration (SBA) may be available for businesses of all sizes (including landlords), private non-profit organizations, homeowners and renters. Low-interest disaster loans help fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged real estate and personal property. Economic Injury disaster loans are available to businesses and private nonprofits to assist with working capital needs as a direct result of the disaster.